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Comcast has identified at least one model, the Technicolor model TC8305C, as currently being incompatible with VPN; however, other models may also be affected.
What can you do?
If you have Comcast service and a Comcast-provided cable modem/router and can't connect to VPN, take your laptop to a coffee shop and try connecting to VPN from there. If you're able to connect with no problems, please contact Comcast customer service. In these cases, the IT Helpdesk is not able to provide assistance with modem-related issues.
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