PATH IT Knowledge Base
Turning the Service Desk into the Self-Service Desk
Welcome!
This is the Helpdesk Knowledge Base. When you need help, start here. Search for keywords such as office, password, box, iphone. You can also browse by topics below.
Can't find what you're looking for in the knowledge base?
How to get help from the Helpdesk, in order of most to least efficient methods:
| Support Method | Efficiency | Note |
Knowledge Base | Highest | The Knowledge Base gives you access to Job Aids, FAQs, and general IT tips—often letting you solve issues before contacting the helpdesk. |
Service Desk portal | High | Using the portal lets the helpdesk triage, assign, work on, and resolve support requests quickly and efficiently. |
In person/phone | Medium | Call us or come by if you can't use the KB or the Service Desk portal, but requires us to be at our desks. |
Send email to help | Low | This is OK if you can't use the KB or Service Desk, but support requests take longer to triage and assign and resolve. |