PATH Desktop Phone Guide

Dialing Instructions Inter-office: Dial a 4-digit extension Intra-office: To DC: 72 + 4 digit extension  To Seattle & Int’l conf rooms: 71 + 4 digit extension Local Calls: Dial 9 + area code and number (10-digits) Long Dist: Dial 9 + 1+ area code and number, voice will ask for account code, enter 7 digit BW code For Cost Center codes add 3 zeros in front of Cost Center code International: Dial 9 + 011 + country code + city code + number, voice will ask for account code, enter 7 digit BW code Voice Mail Outside Access: 206-298-4303 Emergency: 9+911  To set up voicemail: Press Messages button on phone and enter PIN 4444.

Phone Description

Information bar at top of display – Displays the Time, Date, and Primary Telephone Number.

Line Keys – Includes Primary Extension, Intercom, Shared Lines, or blank buttons available for Speed Dial

Soft Keys – In the lower part of the display indicate available features: REDIAL, NEW CALL, CFWDALL (other features are optional). If you see MORE that indicates additional features to choose from. The Soft Keys change with call activity.

Navigation Bar – The arrows in the middle of the phone are used to scroll through menus and features

Fixed Keys – include the following:

• Message Key – Press this button as a shortcut to reach Voice Mail. Default password is 4444.

• Settings Key – Press the SETTINGS button, then SELECT (soft key) button for User Preferences

• To change Ring Type – Press SELECT for Ring Type, press SELECT (soft key) Default ring to change ring type for all lines on phone or scroll down to change ring type by line. Scroll through the variety of ring types, press PLAY to hear each one, and press SELECT, then OK to Save it.

• To change the Brightness or Contrast – Scroll down to SELECT Contrast. Use the UP or DOWN soft keys to adjust the contrast and press SAVE and then EXIT.

• Directories – To view Received, Placed or Missed Calls and look up an employee in the Corporate Directory Scroll to select directory desired. View numbers, edit numbers or dial numbers you see in the display. Caution: The Clear key erases all the numbers except in the Corporate Directory

• Help ? Key – Press the ? button and wait for a help directory, or press any key to display help for that key.

• Volume Control – for HANDSET, HEADSET, SPEAKERPHONE, or RINGER VOLUME. Use the horizontal volume bar on lower right of the phone. The volume control adjusts the volume for the current active condition. To save the setting, press SAVE. When the phone is idle it controls the ringing volume. Note: Be careful not to turn the ringer completely off.

• Speaker Key – This button toggles the Speaker phone on and off.

• Mute Key – This button toggles the microphone on and off when using the Speaker, Handset or Headset. When the light is Red, the caller cannot hear you. When the light is off you can be heard again.

Basic Operations

Place a Phone Call – Lift the Handset or press SPEAKER or press NEW CALL soft key or Pre-Dial the number, then press the DIAL soft key.

Answer a Call – Caller ID will show in the display. Lift the Handset or press SPEAKER or press the ANSWER soft key if another call is presented or you are using a Headset.

Call Waiting – If you have a second incoming call, you will hear a call waiting tone in your ear. Ask the current caller to hold, then press the ANSWER soft key and the 1st callis automatically put on hold.  To go back and forth between callers, use the Navigation (up/down arrows) to scroll to each call and press RESUME soft key to connect to specific caller.

Soft Keys – include the following:

More – Will appear as the right-most soft key when there are more than four soft key features available at the time.  Press this button to view the next set of softkeys.  After pressing more, if no further selection is made, the initial softkeys will return after five seconds.

[Hold] Place a Call on Hold – Press the HOLD soft key. To return to caller press the RESUME soft key. If RESUME does not show in display, press the NAVIGATION keys (up/down arrows) to display the RESUME soft key. If more than one call is on hold, highlight the call you want before pressing Resume.

[Park] a Call – With the caller on the line, press MORE then press the PARK softkey.  Watch the display for the call park directory number.  From any phone on the system, obtain dial tone and dial the call park directory number.  You are now connected to the parked call.

End a Call – Hang up the Handset, or press SPEAKER key, or press the END CALL soft key if using a Headset.

[Trnsfr] Transfer a Call – With the caller on the line, press the TRANSF soft key, dial the number and wait for an answer. Announce the caller privately and press TRANSF again to send the call. If the 2^nd party cannot take the call, press END CALL, then RESUME soft key to return to the original caller. Note: If you do not press TRANSF a 2^nd time, the call remains on hold on your phone.

[Confrn] Conference Calls – With the first call on the line, press MORE and find the CONFRN soft key. Dial the next Party to include. When they answer, press CONFRN again. If the 2^nd party does not answer, press END CALL soft key, then RESUME to return to original party. The Originator can repeat these steps to add up to 7 parties (8 including yourself). 

To drop a caller from the conference, press MORE to find CONFLIST, highlight the caller’s name or Number and press REMOVE. Only the initiator can remove participants.

iDivert – When presented with a new call, press IDivert to send the call to voice mail, without ringing your phone 4 times. You may also send an answered call to voice mail, if you want them to leave you a message.

[CFwdALL] Call Forward All Calls (do not disturb) – To forward calls directly to Voice Mail, press the CFWDALL soft key Then press the MESSAGE key. Or you may forward to another extension or local number.  To cancel forwarding, press the CFWDALL soft key.

QRT – To report poor call quality, while on a call, press MORE until you see QRT, then press the QRT (Quality Reporting Tool) softkey.

Voice Mail – When the red light is on your handset, you have messages in your mailbox. Press the MESSAGES button.

PATH Meet Me Conferencing

The Meet Me conference service of the Cisco phone system works very much like a conference bridge service.  The service is native to the Cisco phone system.  The advantage of using it is that it is a PATH-owned asset.

Internal Bridge numbers

These may also be referred to as Conference Rooms, or Conference Numbers.  They are internal numbers to the PATH phone system, meaning any PATH office phone can simply dial the 4-digit number listed here to access the conference bridge. 

The numbers for Seattle are: 4201, 4202, 4203, 4204, 4205, 4206, & 4207

The numbers for DC are: 3101, 3102, 3103, 3104, 3105, 3106, 3107, & 3108

External Direct Dial

A direct inward-dial number has been configured to provide for external callers to access these bridges. 

The number for Seattle is (206) 302-4999 and the number for DC is 202-540-4500. When a PATH staff member invites external parties to the conference call, or when a PATH staff member joins a call from outside the offices, they will start by dialing this number.

This will connect the caller to an automated menu that will notify the caller they have reached the PATH conference bridge, explain how the service operates (what they can expect to experience), and then provides a menu which will allow the caller to access the bridges.

Invitations to external callers should contain both the external access number and the bridge number.

Reserving a Bridge

The bridge numbers will be built in the Outlook system exactly as if they were physical conference rooms.  This will provide a scheduling control for using these bridge numbers so that different groups will not be trying to use the same conference bridge at the same time.  When staff members create meeting invitations in Outlook, in addition to scheduling any needed conference rooms, they will be able to schedule a MeetMe bridge in the same fashion.

The system does not have any sort of time control.  If two staff members schedule conference calls on a bridge one after the other, the first staff member should ensure that their conference completes on time to avoid delaying the next meeting.

Using the Meet Me Conference Bridges

1. To open the conference bridge, the first PATH staff member (ideally the staff member who has scheduled the meeting) will press the MeetMe softkey (with phone either on or off hook), then dial the desired bridge number.

2. Once the bridge is open, staff members in the PATH office can join the conference by simply dialing the bridge number.

3. External callers will be able to join through the external access number once the bridge is open.  Prior to the bridge being opened, when they attempt to join the call, they will be routed back to the main message of the external access number where they will be able to try again or can opt to have their call routed to the PATH Seattle reception desk.

Additional Information

For a preview of what external callers will hear when they attempt to connect to a conference bridge, staff members can dial 4999 from any PATH office phone.

During MeetMe conference calls, the Conference List softkey feature ([ConfList] which shows a list of connected parties on an ad-hoc conference call) is not available.