The best way to get computer support is to use the IT Service Desk portal to submit a support request by clicking the Submit a Helpdesk Support Request button above.

Before you can log into the IT Service Desk portal, you'll need to create your account. Don't worry, it's easy and the video below explains how.

To request a computer upgrade, you'll need to submit a helpdesk request using the Help with my computer → Request a computer upgrade option. We'll verify that your computer is eligible and give you an estimate of how soon it can be upgraded.

Contact the distribution group's owner(s) so they can add or remove you

If you need to be added to an email distribution group as either a member or an owner, contact the group's current owner(s).  Group owners are responsible for all membership and ownership changes.  Groups owners can add you or remove you quickly and easily.

Where to find the group's owner(s)

Sometimes it's not obvious who the group owner is.  You can find the owner(s) in two ways:

1. In Outlook, open the distribution group properties and look in the Owner and Notes fields.  This should list the groups owner(s).
   
   

   Open

   

   
   
   

2. In Outlook Web App go the People tab, click Directory → All Distribution Lists  in the left panel.  This displays all the distribution groups in the Global Address List.

3. Use the Search field to search for the group and click the Notes or Owners options.  This tells you who to contact.

To get support for your computer while you're working at home, you'll need to run TeamViewer. You should already have it on your computer, as a shortcut on your desktop. If so, skip down to the Running TeamViewer section. If you don't have it, you'll need to install it.

Installing TeamViewer

Step-by-step guide

TeamViewer should already be installed on your computer and you should have an icon for it on your desktop, as shown below.  If you don’t see it on your desktop, Go to Start → Computer → Local Disk (C:) and search for it there.  If you can't find it, you will need to download the program.

Open

1. Download the program directly from our Knowledge Base, by clicking here → .

2. If prompted to run or save, chose to save it to your Desktop.

3. After saving the program, double-click to run it.

Running TeamViewer

Double-click the TeamViewer icon to launch.  TeamViewer is a very simple program and requires no input from you once you have it running.  You only need to provide the user ID and password to the support technician.  This should be done over the phone whenever possible.

Open

After the technician has connected, you’ll see a status display in the bottom right of your screen.  The status screen displays who is connected and allows you to end the connection, as well as disable and enable remote control.

Open

Once the session is finished, the technician will terminate the connection.  You can also terminate the session by using the red X icon. 

For help with desk phone, your voicemail or the furniture in your cube, please contact facilities. They are responsible for supporting those items. Additionally, see the phone usage guide in the section How do I use...My phone?, below.

Facilities manages all the conference and focus rooms as well as the:

• projectors

• displays

• phones

• video-conferencing equipment

• computer hook-ups

Please contact them directly for help.

If you need to access PATH email, calendar, or contacts on your iPhone or iPad, the easiest way to do so is using the Microsoft Office app.  This app is downloaded and installed for free from the app store.  This app is updated regularly so screens may not look exactly as they do below.

You can get to PATHCentral by logging into work.path.org and clicking the PATHCentral app.

To use Box you'll need a Box account first. Once you have a Box account, you can log into Box.com and install Box Sync. Our Getting Started with Box guide has more details.

You can get to PATHCentral by logging into work.path.org and clicking the Employe Self-Service app.

The easiest way to get the knowledge base is by going to http://help.path.org.

For more information on work.path.org (Okta) take a look at these Okta FAQs.

Knowing how to take a screen capture is extremely useful. The video below explains the best easiest way to take one.

Backing up your files is extremely important. You are responsible for backing up your own files.

Spam and phishing emails are two types of junk mail. Spam is annoying and generally harmless. It's usually an advertisement, a newletter, or some other notification that you don't wish to receive. Spam can be deleted or you can adjust your junk mail settings to filter it out.

Phishing emails, on the other hand, can be dangerous to open. These messages usually try to convince you or enticing you into clicking on a link or opening an attachment in a message. The link or attachment can then compromise the security of your computer and its files. This can lead to your data becoming inaccessible or confidential information or money being stolen. Phishing emails should be reported using the PhishAlarm plug-in for Outlook.

It is important that you learn how to recognize Spam and Phishing emails. The section below explains what to do if you think you get spam or phishing messages and how to handle them.

Facilities can provide you with support and training for the copiers and scanners in your office. Please contact them for additional information.

Mobile phones and tablets can only join the PATH-GUEST network. The PATH-GUEST network is normally an unsecure network which only provides Internet access. You can not access internal, secure resources while connected to the PATH-GUEST network.

See the user guide below for information on using your desk phone.

Open

For help setting up or using your voicemail, please

Salesforce issues are tracked through Salesforce's own issue tracking application, the Support Request System.  Please use this system to submit your Salesforce support requests.  For more information, please see the support materials below.  If you don’t have access to Salesforce and need to request a new account see How to Request a New Salesforce Account, or contact SalesforceNotifications@path.org for other issues.

If you're new to Docusign and need to learn the basics, take a look at the articles and guides below:

• Getting a DocuSign license

• Learning the Basics of Docusign

• Docusign Web Application Overview

• The Complete Docusign User Guide (PDF)

• Docusign FAQs