You may encounter several issues when trying to access Planbud. Here are a few common issues and solutions.

Problem

You can't log into Planbud and you get the following error:

Resolving this issue requires a restart of the application.

Please submit a helpdesk support request through the Service Desk portal, using the Software → Need Help with PATH business applications option.
Colleen Johnson or Tara Krumenacker will send out an email letting Planbud users know when the system will be restarted.
After the system is restarted, you'll be able to log in again.

This is normally caused by having the incorrect version of Java installed or multiple versions of Java are installed.

To run Planbud, you should only have Java 6.043 installed. If you have a different version, you must uninstall that version and install version 6.043. You can check the version of Java installed by going to Control Panel → Programs and Features and searching for Java and uninstalling, if necessary.
You can install Java version 6.043 by going to L:\Fileshare\Java for Planbud or O:\PATH Help\Java for PlanBud and running the .exe file located there.
Make sure you are trying to access Planbud using Internet Explorer. Planbud will not run in Chrome or Firefox.
After installing Java 6.043 and uninstalling any other versions that may be installed, restart your computer and try accessing Planbud again.

Make sure you are only running Java version 6.043 and Internet Explorer when trying to run Planbud.