How do I get status or update my support requests?

Owned by Sandro Munoz (Unlicensed)
Last updated: Sept 14, 2017
2 min read

I've you've submitted a helpdesk request and want to update or get status on the request, it's very easy to do so.


On this page:





Getting status on or updating a support request

  1. Log into the Service Desk portal with your email address and password.  The password is not tied to your PATH login password, so if you ever forget it, you can reset it, right from the login page.

  2. In the top, right-hand corner of the Service Desk window, click My Requests.  

  3. This shows you all open and closed support requests.  You can also search for words in the subject of your requests, such as: office, printer, email or use wildcards to match part of a word, such as print* or off*.



  4. Click on a ticket you'd like to update or get status on, then comment on this request.  When you update the ticket, the technician assigned to work on the ticket will get an update, with your comment.

If you need status on an existing ticket, update the ticket instead of submitting a new ticket asking for status.